How Nakshatra Solutions Reduced Reporting Time by 95% with Semsto
- 09 Oct
About The Client
Company: Nakshatra Solutions
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Industry: IT Services (Tally, Odoo, ERPNext Partner)
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Team Size: 40-50 Employees
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Location: India
Nakshatra Solutions specializes in ERP implementation and support for SMEs. As their client base expanded, they faced mounting operational challenges — from inefficient ticket management to delayed client reporting. Something had to change.
The Challenge: Managing Chaos While Scaling
As Nakshatra grew, so did its operational hurdles:
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Manual ticket tracking created confusion, duplication and missed follow-ups.
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Time-Draining Reporting: Managers spent 4-5 hours weekly preparing client updates.
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Internal Conflicts: Without clear accountability, teams faced recurring misunderstandings.
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Delayed Communication: Support teams lost nearly 1 hour daily clarifying ticket statuses.
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Client Dissatisfaction: Limited visibility into ongoing progress eroded trust.
Nakshatra's leadership knew that without fixing these bottlenecks, growth would stall and client relationships would suffer.
The Turning Point: Choosing Semsto
Nakshatra evaluated multiple platforms but chose Semsto for one simple reason — it aligned with both their business goals and their people.
Why Semsto Stood Out
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Unified Task & Support Ticket Module: A single platform for managing projects, tickets and tasks.
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WhatsApp & Email Integration: Automated, instant client notifications without manual effort.
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24/7 Client Self-Service Portal: Clients log tickets, track status and stay informed in real-time.
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Personalized Onboarding: Role-based training ensured smooth adoption across teams.
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Same-Day Support: Rapid query resolution minimized disruptions.
Implementation Journey
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Timeline: 15 days from setup to complete adoption.
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Steps Taken:
- Analyzed Nakshatra's workflows and role dependencies.
- Delivered role-based training sessions via Google Meet.
- Integrated WhatsApp & email notifications to automate client updates.
- Built a self-service portal empowering clients to track real-time progress.
Driving Change Through Empathy
Initially, some team members resisted the change. Semsto's success came from collaborative workshops where management and employees co-created workflows. By demonstrating how Semsto reduced workload, eliminated confusion and improved clarity, teams embraced the shift wholeheartedly.
Results with Semsto: Numbers That Speak
Quantitative Outcomes
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95% Faster Reporting: Weekly client report prep dropped from 5 hours ? 15 minutes.
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90% Fewer Errors: Complete clarity on ticket ownership and accountability.
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2 Hours Saved Daily: Support teams resolved queries faster, freeing time for value-added tasks.
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30% Increase in AMC Renewals: Transparent updates built stronger client relationships.
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20% Client Base Growth — without hiring additional staff.
Qualitative Outcomes
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Teams stopped the "blame game" and collaborated seamlessly via shared dashboards.
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Clients gained real-time visibility, leading to improved trust and retention.
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Managers accessed live data instantly, enabling quicker, data-driven decisions.
Client Testimonial
"Earlier, I spent hours every Monday building client reports. Now it takes 15 minutes — and clients are happier because they see real-time progress. This has completely changed how we manage projects."
— Project & Support Manager, Nakshatra Solutions
Why This Matters
Nakshatra's transformation showcases how Indian MSMEs can thrive by adopting the right technology:
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Build trust through transparent communication.
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Empower teams with clarity and accountability.
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Scale faster without increasing operational costs.
With Semsto, Nakshatra didn't just solve inefficiencies — they unlocked growth, collaboration and client loyalty.
Key Takeaway
When processes are simplified and teams feel empowered, businesses don't just save time — they create value.
Semsto helped Nakshatra turn challenges into opportunities and it can do the same for any service-based business ready to embrace change.
