How Nakshatra Solutions Reduced Reporting Time by 95% with Semsto

  • 04 Oct

About The Client

  • Company: Nakshatra Solutions

  • Industry: IT Services (Tally, Odoo, ERPNext Partner)

  • Team Size: 40-50 Employees

  • Location: India

Nakshatra Solutions specializes in ERP implementation and support for SMEs. As their client base expanded, they faced mounting operational challenges — from inefficient ticket management to delayed client reporting. Something had to change.

The Challenge: Managing Chaos While Scaling

As Nakshatra grew, so did its operational hurdles:

  • Manual ticket tracking created confusion, duplication, and missed follow-ups.

  • Time-Draining Reporting: Managers spent 4-5 hours weekly preparing client updates.

  • Internal Conflicts: Without clear accountability, teams faced recurring misunderstandings.

  • Delayed Communication: Support teams lost nearly 1 hour daily clarifying ticket statuses.

  • Client Dissatisfaction: Limited visibility into ongoing progress eroded trust.

Nakshatra's leadership knew that without fixing these bottlenecks, growth would stall, and client relationships would suffer.

The Turning Point: Choosing Semsto

Nakshatra evaluated multiple platforms but chose Semsto for one simple reason — it aligned with both their business goals and their people.

Why Semsto Stood Out
  • Unified Task & Support Ticket Module: A single platform for managing projects, tickets, and tasks.

  • WhatsApp & Email Integration: Automated, instant client notifications without manual effort.

  • 24/7 Client Self-Service Portal: Clients log tickets, track status, and stay informed in real-time.

  • Personalized Onboarding: Role-based training ensured smooth adoption across teams.

  • Same-Day Support: Rapid query resolution minimized disruptions.

Implementation Journey

  • Timeline: 15 days from setup to complete adoption.

  • Steps Taken:

    1. Analyzed Nakshatra's workflows and role dependencies.
    2. Delivered role-based training sessions via Google Meet.
    3. Integrated WhatsApp & email notifications to automate client updates.
    4. Built a self-service portal empowering clients to track real-time progress.
Driving Change Through Empathy

Initially, some team members resisted the change. Semsto's success came from collaborative workshops where management and employees co-created workflows. By demonstrating how Semsto reduced workload, eliminated confusion, and improved clarity, teams embraced the shift wholeheartedly.

Results with Semsto: Numbers That Speak

Quantitative Outcomes
  • 95% Faster Reporting: Weekly client report prep dropped from 5 hours ? 15 minutes.

  • 90% Fewer Errors: Complete clarity on ticket ownership and accountability.

  • 2 Hours Saved Daily: Support teams resolved queries faster, freeing time for value-added tasks.

  • 30% Increase in AMC Renewals: Transparent updates built stronger client relationships.

  • 20% Client Base Growth — without hiring additional staff.

Qualitative Outcomes
  • Teams stopped the “blame game” and collaborated seamlessly via shared dashboards.

  • Clients gained real-time visibility, leading to improved trust and retention.

  • Managers accessed live data instantly, enabling quicker, data-driven decisions.

Client Testimonial

“Earlier, I spent hours every Monday building client reports. Now it takes 15 minutes — and clients are happier because they see real-time progress. This has completely changed how we manage projects.”

— Project & Support Manager, Nakshatra Solutions

Why This Matters

Nakshatra's transformation showcases how Indian MSMEs can thrive by adopting the right technology:

  • Build trust through transparent communication.

  • Empower teams with clarity and accountability.

  • Scale faster without increasing operational costs.

With Semsto, Nakshatra didn't just solve inefficiencies — they unlocked growth, collaboration, and client loyalty.

Key Takeaway

When processes are simplified and teams feel empowered, businesses don't just save time — they create value.

Semsto helped Nakshatra turn challenges into opportunities, and it can do the same for any service-based business ready to embrace change.